4/22/23 maintenance on app, MyNissan, NissanConnect

665 Views 11 Replies 8 Participants Last post by dyc488, 1 mo ago

ab13

Discussion Starter · 1 mo ago

OWNER NOTIFICATION

Dear Nissan ARIYA Owner:

Please be advised that the MyNissan app, MyNISSAN Owner Portal, and NissanConnect Services will not be available beginning Saturday, 4/22/2023 at 10:00 PM CST for scheduled maintenance and updates. These digital services will return to operation after approximately 2:30 PM CST on Sunday, April 23, 2023. If you have any questions about this advisory, please contact Nissan Consumer Affairs at:

NISSAN CONSUMER AFFAIRS Phone: 800-NISSAN-1 or (800-647-7261) Monday through Friday: 7:00 AM to 8:00 PM CST Saturday: 7:00 AM to 5:00 PM CST SMS/Text: 615-675-9353 or Chat Now Monday through Friday: 10:00 AM or 7:00 PM CST

Please do not reply as this email address is not monitored.

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Hank

· #2 · 1 mo ago

OTA update 2.0? ,

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tammysandelius

· #3 · 1 mo ago

ab13 said:
OWNER NOTIFICATION

Dear Nissan ARIYA Owner:

Please be advised that the MyNissan app, MyNISSAN Owner Portal, and NissanConnect Services will not be available beginning Saturday, 4/22/2023 at 10:00 PM CST for scheduled maintenance and updates. These digital services will return to operation after approximately 2:30 PM CST on Sunday, April 23, 2023. If you have any questions about this advisory, please contact Nissan Consumer Affairs at:

NISSAN CONSUMER AFFAIRS Phone: 800-NISSAN-1 or (800-647-7261) Monday through Friday: 7:00 AM to 8:00 PM CST Saturday: 7:00 AM to 5:00 PM CST SMS/Text: 615-675-9353 or Chat Now Monday through Friday: 10:00 AM or 7:00 PM CST

Please do not reply as this email address is not monitored.

Thank you so much!! I never got that update. Had the hubbie rebooting everything. Lol

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tammysandelius

· #4 · 1 mo ago

Hank said:
OTA update 2.0? ,

Thanks Hank!!! Never got the memo..

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BlueJ

· #5 · 1 mo ago (Edited)

Welp, now I’m locked out of all of Nissan and can’t use my app at all—they say they can’t find the account associated with my email. <Deleted> I’m being grumpy today

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Graptor

· #6 · 1 mo ago

BlueJ said:
Welp, now I’m locked out of all of Nissan and can’t use my app at all—they say they can’t find the account associated with my email. Jeebus, what a F-up.

Im pretty sure that’s a default message since everything is down. Once it’s back up it will recognize your account again. Im seeing the same thing.

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BlueJ

· #7 · 1 mo ago

Ah, didn‘t see that, mahalo

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tammysandelius

· #8 · 1 mo ago

Graptor said:
Im pretty sure that’s a default message since everything is down. Once it’s back up it will recognize your account again. Im seeing the same thing.

They say down for service. Should be back tomorrow

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EzeMe2

· #9 · 1 mo ago

BlueJ said:
Welp, now I’m locked out of all of Nissan and can’t use my app at all—they say they can’t find the account associated with my email. <Deleted> I’m being grumpy today

Me two. I limped home today with 16%/42 miles of range left so I was going to add more time to my planned Wallbox Sunday night charge session. I added +2 hours on the Wallbox App but also need to add +2 to the MyNissan App. No-go. Can’t get on MyNISSA. I never, ever got notified about this weekend maintenance shutdown. I am calmer now. 🤯😵‍💫😔

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Hank

· #10 · 1 mo ago

I think the app update is regional becsuse I never received the email, and as of right now, my MyNissan app is working perfectly fine.

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dee

· #11 · 1 mo ago

Why I'm relieved to have figured out to use the in car app to set charging schedule vs that app. Nissan connect seems hit n miss.

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dyc488

· #12 · 1 mo ago

After seeing someone post on the forum of the maintenance, I went looking for the maintanence e-mail. I found it in my spam folder. I would suggest you check your spam folder and mark the notification e-mail as not spam so future notification will get to you regular mailbox.

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