After a 14-month wait, I purchased my Ariya Evolve+ four days ago. I like it, but I’m still recovering from the awful buying experience. Both Nissan and my assigned dealer disappointed me in multiple ways.
Let’s start with Nissan. The $7,500 tax credit debacle, lack of communications about delivery and total botch of the Meta Quest headset rollout (a great idea that became a household joke) are the primary reasons. All Nissan had to do to make things better was to act human. It was a great opportunity to rehabilitate the brand and make us all their advocates. Instead, Nissan executives listened to their lawyers and did nothing. (Just a guess from having worked in corporate America.)
During the waiting ordeal, my texts and emails to Nissan were answered with comical boilerplate replies that had nothing to do with my questions. Calls to the helpline were answered by hapless script readers who added zero value. (Money-saving tip for Nissan: if you’re NOT going to empower customer service reps, refer them to this forum or just funnel their requests to chatbots.)
Now for the dealer. Drive up, and you’ll see a half-dozen sales guys waiting for fresh meat. I had to initiate all contacts with my “electric car specialist,” who called the Evolve+ model the “Evolution” and knew less about the Ariya than anyone on this forum.
Early on, I asked the cost of the Ariya. The specialist couldn’t/wouldn’t tell me. We can discuss that when the car arrives. When it did arrive, his first price to me overlooked the reservationist’s $1,240 discount. He corrected that, but his quote included a $1,450 dealer markup plus a $295 charge for Polysteel coating. The dealer held firm. I blinked. My bad, I know.
Before I left the dealership, the electric car specialist couldn’t get Nissan Connect to work on my phone. It’s still not working, and I fear I’m about to relive Windows 95 experiences.
Yes, all of this is insulting to customers. But I’d be just as upset if I were on the team that designed, engineered and built the Ariya. You deserved better. Meanwhile, I’m wondering when my beautiful dual 12.3-inch displays will pop up a blue screen of death.
Sorry this was so long. Healing is a process.