I had the same issue, but with every function. It was because the car was not communicating with Nissan's servers. Make sure there is no charging schedule active as well.
Can anyone remote start charging?
I've tried to remote start charging by pressing "start charge" on the MyNissan App, but it keeps giving me an error message on the App that my Ariya cannot charge. I don't have any scheduled times selected. The only way to remote start the charge is by using my home charger's app. Am I missing something?
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I don't have any charging scheduled on my apps... all the other functions work from using the app for me. So did you resolved your issue of remote charging from the app? If so, how?I had the same issue, but with every function. It was because the car was not communicating with Nissan's servers. Make sure there is no charging schedule active as well.
If you don't have any charge schedules, why wouldn't it just start charging as soon as you plug in? Is it a smart EVSE? Perhaps the charging is being prevented from the EVSE? There's almost no communication between the car and the EVSE, by the way, so if it's a smart EVSE, the car isn't capable of telling it to start if it doesn't just do that automatically as soon as you plug in.I don't have any charging scheduled on my apps... all the other functions work from using the app for me. So did you resolved your issue of remote charging from the app? If so, how?
My issue was related to the telematics unit not communicating. The NissanConnect support folks told me I needed to take the vehicle to the dealer to have it reset. The dealer said they couldn't do that and I'd have to leave the car with them all day because they only have one tech that has been trained on the Ariya. Within the next few days the car began communicating on its own, which solved the problem. @atreis has a good point and since you mention your home charger app can start the charging, if it is not supplying juice to the onboard charger, nothing on the car would be able to start charging. If you can start the HVAC remotely then they issue is not communication with the car. I would try plugging it and start a charging session. See if the app reflects the fact that the car is charging and then try to remotely stop the charging. If that works then I suspect the home charger is not active when you try to initiate a charge via the car.
The funny thing is, my Autel plug is connected to car every night, I have the option to "autostart" charging set to off..in order for me to tell the car even to start charging. I can push the start charging" on the Autel app to start the charging and it communicate to the Ariya with no problem and the car starts charging. But when I go through the MyNissan App to "start charge", with the Autel car charger already plugged in, then In getting an error message on the MyNissan App that the car has failed to start charging. By the way, everything else on the MyNissan App works ie; lights, climate control, door lock, unlock... everything except the "start charge".My issue was related to the telematics unit not communicating. The NissanConnect support folks told me I needed to take the vehicle to the dealer to have it reset. The dealer said they couldn't do that and I'd have to leave the car with them all day because they only have one tech that has been trained on the Ariya. Within the next few days the car began communicating on its own, which solved the problem. @atreis has a good point and since you mention your home charger app can start the charging, if it is not supplying juice to the onboard charger, nothing on the car would be able to start charging. If you can start the HVAC remotely then they issue is not communication with the car. I would try plugging it and start a charging session. See if the app reflects the fact that the car is charging and then try to remotely stop the charging. If that works then I suspect the home charger is not active when you try to initiate a charge via the car.
Autel app: All that you're doing is turning on flow of electricity to the car. The car sees power coming in, has no charge schedule that would prevent it, and starts charging. This is exactly the same as what happens when you plug in a dumb EVSE, such as the one that came with the car.The funny thing is, my Autel plug is connected to car every night, I have the option to "autostart" charging set to off..in order for me to tell the car even to start charging. I can push the start charging" on the Autel app to start the charging and it communicate to the Ariya with no problem and the car starts charging. But when I go through the MyNissan App to "start charge", with the Autel car charger already plugged in, then In getting an error message on the MyNissan App that the car has failed to start charging. By the way, everything else on the MyNissan App works ie; lights, climate control, door lock, unlock... everything except the "start charge".
Nissan app: The car has no power coming in, and no way to request power from the EVSE, so it can't start charging.
There is no way for the car to communicate to the EVSE that you've requested (via the car) the EVSE start supplying power. J1772's communications is very limited. It allows the EVSE to communicate it's maximum supply rate to the car, so that the car doesn't try to pull too much, and some error conditions for safety. That's it.
So you need to set the schedule on the car side and only the car side. The EVSE, smart or otherwise, simply provides the flow of electricity. The schedule in the car decides whether or not to accept it.Autel app: All that you're doing is turning on flow of electricity to the car. The car sees power coming in, has no charge schedule that would prevent it, and starts charging. This is exactly the same as what happens when you plug in a dumb EVSE, such as the one that came with the car.
Nissan app: The car has no power coming in, and no way to request power from the EVSE, so it can't start charging.
There is no way for the car to communicate to the EVSE that you've requested (via the car) the EVSE start supplying power. J1772's communications is very limited. It allows the EVSE to communicate it's maximum supply rate to the car, so that the car doesn't try to pull too much, and some error conditions for safety. That's it.
Or you use the EVSE's scheduling option to determine when the flow starts/stop. On the Nissan side you have nothing set (always accepts charge), and you start charging via the app for the EVSE. If your EVSE has more advanced scheduling/timing options, this would be the way to go.
Yes, and nicely stated - pick one - either the EVSE or the car - and control the charging schedule and manual charging entirely from there.So you need to set the schedule on the car side and only the car side. The EVSE, smart or otherwise, simply provides the flow of electricity. The schedule in the car decides whether or not to accept it.
Or you use the EVSE's scheduling option to determine when the flow starts/stop. On the Nissan side you have nothing set (always accepts charge), and you start charging via the app for the EVSE. If your EVSE has more advanced scheduling/timing options, this would be the way to go.
Thank you, gentlemen. You're explanation makes total sense. I was under the impression that the car, under the same wi-fi that my home charger is, would communicate with each other.. but that not the case. I guess I'll continue using my Autel App to wirelessly charge my Ariya, simple enough.Yes, and nicely stated - pick one - either the EVSE or the car - and control the charging schedule and manual charging entirely from there.
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