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Four months two problems were over a week in the service Dept

590 Views 14 Replies 7 Participants Last post by  atreis
My Ariya premiere was delivered in January and since then I’ve had two problems that required the car to remain in the dealer”s service Dept for over a week each time. The first was for a battery other than the lithium batteries that power the motor. The second was for a water pump. I never knew that an EV needed a water pump
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My Ariya premiere was delivered in January and since then I’ve had two problems that required the car to remain in the dealer”s service Dept for over a week each time. The first was for a battery other than the lithium batteries that power the motor. The second was for a water pump. I never knew that an EV needed a water pump
Evs requires a water pump to circulate coolant to heat/cool the battery and electric motor. They also have gear oil in the reduction gear.
My Ariya premiere was delivered in January and since then I’ve had two problems that required the car to remain in the dealer”s service Dept for over a week each time. The first was for a battery other than the lithium batteries that power the motor. The second was for a water pump. I never knew that an EV needed a water pump
What warning message did you get that required a new water pump?
What warning message did you get that required a new water pump?
The only information displayed was "Service EV System" This greeted me one morning when I started the Ariya up. So, I drove immediately to the dealer where the car was in the service department for over a week before the problem was traced to a water pump.
The Ariya is back in the the dealer's service department - again - for the 3rd time. This time the car was parked in the medical center parking lot, and when I went to start it, the display showed "EV System Off" before everything went dead. Nissan Roadside Assistance in Westchester, NY sent a highly competent tech who load the car on to a flat bed truck and towed it to the dealer. I had a pay a limousine service to take me home. The car remains as of this writing in the service department. The problem was traced a failure to recharge the 12-Volt battery. The reason for this at present has not been determined. This Ariya Premiere has less than 5000 miles. I've had it about 14 weeks and for a 3rd of this time, it's been in the dealer's service. I have filed a complaint with Nissan's Consumer Affairs and subsequently the Connecticut State Consumer Protection Department, Lemon-Law unit. I have requested a replacement for this car. As is often said, even the finest trees sometimes produce rotten fruit. In this case, the rotten fruit is a lemon.
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The Ariya is back in the the dealer's service department - again - for the 3rd time. This time the car was parked in the medical center parking lot, and when I went to start it, the display showed "EV System Off" before everything went dead. Nissan Roadside Assistance in Westchester, NY sent a highly competent tech who load the car on to a flat bed truck and towed it to the dealer. I had a pay a limousine service to take me home. The car remains as of this writing in the service department. The problem was traced a failure to recharge the 12-Volt battery. The reason for this at present has not been determined. This Ariya Premiere has less than 5000 miles. I've had it about 14 weeks and for a 3rd of this time, it's been in the dealer's service. I have filed a complaint with Nissan's Consumer Affairs and subsequently the Connecticut State Consumer Protection Department, Lemon-Law unit. I have requested a replacement for this car. As is often said, even the finest trees sometimes produce rotten fruit. In this case, the rotten fruit is a lemon.
Perhaps a simple removal of the battery terminal would fix the problem?


12V battery is a common issue for all EVs.
The Ariya is back in the the dealer's service department - again - for the 3rd time. This time the car was parked in the medical center parking lot, and when I went to start it, the display showed "EV System Off" before everything went dead. Nissan Roadside Assistance in Westchester, NY sent a highly competent tech who load the car on to a flat bed truck and towed it to the dealer. I had a pay a limousine service to take me home. The car remains as of this writing in the service department. The problem was traced a failure to recharge the 12-Volt battery. The reason for this at present has not been determined. This Ariya Premiere has less than 5000 miles. I've had it about 14 weeks and for a 3rd of this time, it's been in the dealer's service. I have filed a complaint with Nissan's Consumer Affairs and subsequently the Connecticut State Consumer Protection Department, Lemon-Law unit. I have requested a replacement for this car. As is often said, even the finest trees sometimes produce rotten fruit. In this case, the rotten fruit is a lemon.
Wow that's very frustrating. Glad you put your foot down on it and hope you will be satisfied with a replacement. Although there appear to be some helpful DIY solutions to some issues, there shouldn't be issues to begin with!
Sorry about your trouble. I haven't driven mine in a week. Hopefully nothing goes wrong. Do you have the car now or it's still at the dealer?
I just now turned the car on and got the message "Service EV Systems" or something like that. I tried to back out and the Parking Assist was not working and told me to hit "OK" to disable. I had no choice but to do that. and then the Parking Assist button doesn't work anymore. Drove around the block for a min, driving fine but the main screen behind steering wheel didn't show all the stats like it's used to. Battery is 89% full, unless it's the 12V DC battery running low and causing havocs.
Do I need to take to the dealer to check it out?
If it's like the OP's post, could it be a water pump failure?
You might need to be prepared to take it in. The other choice is to measure the 12v battery, which is something I'm going to do to see how it is.
You might need to be prepared to take it in. The other choice is to measure the 12v battery, which is something I'm going to do to see how it is.
Yeah, that's the thing I'm undecided. I hate to leave car there for a week or so, but car is so new, these things are so unpredictable.
I wonder if all these 12v type issues will morph into a recall type thing. With our 2011 and 2012 Leafs they would occasionally self-charge their 12v, same with our 2019 Leaf. We eventually did our own 12v replacements for the 2011 and 2012. The 2019 12v went bad after 2 years, and we had one of those scary EV system error messages. Dealer replaced that battery. Makes me wonder for the Ariya, with all the newfangled stuff that's relying on the 12v... and mine seems to be tending to the 12v rather often, hmmm...
You can reset your car by disconnecting the 12V for 5 minutes. That may get rid of the warning if it was a transient issue.
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Just came back from the store. I haven't seen the same warning whenever restarting to drive. Maybe sitting in the garage for a full week did some thing to the 12V battery. That sure makes my heart jump when seeing such message. I will def keep an eye on any oddity now. Thanks for all the advices.
Just came back from the store. I haven't seen the same warning whenever restarting to drive. Maybe sitting in the garage for a full week did some thing to the 12V battery. That sure makes my heart jump when seeing such message. I will def keep an eye on any oddity now. Thanks for all the advices.
That's good, and yes, likely it didn't charge the 12V while sitting there... It does that when it's turned off. I'd expect it to do a maintenance charge now and then if left sitting though, so that seems like a bug...
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