Nissan Ariya Forum banner
1 - 20 of 46 Posts

· Registered User
Joined
·
83 Posts
Discussion Starter · #1 ·
Hello Members,

I have been trying to cancel my two reservations over the last couple days through the Nissan Ariya Dashboard, but nothing seems to work. Once logged in, I click the Menu, Reservation Support, Cancel Reservation. Select Confirm which opens box and reason for cancelation. I select the reason from drop down and click "Yes, Cancel my Reservation" Afterward a circle comes up and then it goes back to the same box. Attached pic for reference. I have talked to numerous customer service representatives through the 1800 number and tried the recommendations below.
-Login and cancel through Chrome
-Clear history and tried again
-Login through Chrome and try canceling using incognito.
-Tried canceling on my phone.

So far nothing has worked and they escalated my ticket to someone who deals with the Ariya Reservations and they are supposed to call me back. So far no call back.

Anyhow thought out post and see if anyone else if having issues getting a refund on their reservation.
 

Attachments

· Registered User
Joined
·
460 Posts
Hello Members,

I have been trying to cancel my two reservations over the last couple days through the Nissan Ariya Dashboard, but nothing seems to work. Once logged in, I click the Menu, Reservation Support, Cancel Reservation. Select Confirm which opens box and reason for cancelation. I select the reason from drop down and click "Yes, Cancel my Reservation" Afterward a circle comes up and then it goes back to the same box. Attached pic for reference. I have talked to numerous customer service representatives through the 1800 number and tried the recommendations below.
-Login and cancel through Chrome
-Clear history and tried again
-Login through Chrome and try canceling using incognito.
-Tried canceling on my phone.

So far nothing has worked and they escalated my ticket to someone who deals with the Ariya Reservations and they are supposed to call me back. So far no call back.

Anyhow thought out post and see if anyone else if having issues getting a refund on their reservation.
At this point in the reservation process it’s possible that the reservation software has to be triggered by the dealer acknowledging that the reservation holder has decided against completing the purchase. If that’s reality I would contact the dealer now to give them a heads up of your intentions. Seems it could save everyone some time.
 

· Registered User
Joined
·
169 Posts
At this point in the reservation process it’s possible that the reservation software has to be triggered by the dealer acknowledging that the reservation holder has decided against completing the purchase. If that’s reality I would contact the dealer now to give them a heads up of your intentions. Seems it could save everyone some time.
I suppose you could always initiate a dispute and tell the credit card company that the merchant can't seem to resolve it.
 

· Registered User
Joined
·
83 Posts
Discussion Starter · #6 · (Edited)
Why is this important to you to spend time on? Just wait until the car arrives and say "no thanks".
One car has already arrived. That is what triggered me to go ahead and cancel. I already notified the dealer that I was not going to buy it and asked about refund on reservation. They informed me I needed to talk to Nissan America about it.

Also, These places are funny, they are like your best friend until you tell them your not purchasing the car. Then they start ghosting you and treating you like your nobody.

I can look into the dispute, but I believe you only have 90 days to dispute from the Date of the charge. As far as the reservation fee it has been over a year and a month. I mean if I’m not going to buy the car would at least Ike a refund at some point.
 

· Registered User
Joined
·
83 Posts
Discussion Starter · #7 ·
Received an email from Nissan America. Looks they got me sorted out and I will just need to call back with a new payment method for them to refund. Anyhow hope everyone enjoys the car that purchases one.
 

· Registered User
Joined
·
83 Posts
Discussion Starter · #8 ·
At this point in the reservation process it’s possible that the reservation software has to be triggered by the dealer acknowledging that the reservation holder has decided against completing the purchase. If that’s reality I would contact the dealer now to give them a heads up of your intentions. Seems it could save everyone some time.
Your funny why would I be interested in saving everyone’s time as they have no concern for saving my time. Already I have spent 4+ hours on this over the last 7 days upon the dealer reaching out to let me know the car arrived and I wanted to cancel. At that point the dealer lost interest in me and didn’t really care about my deposit. I’m sure if was going to buy the car they would get the deal done in under 24 hours. I get it they’re in the business to make money, but geez should not have been this difficult to get the deposit back.

BTW no one wanted to take my reservation either. So demand for this thing is marginal.
 

· Registered User
Joined
·
460 Posts
Your funny why would I be interested in saving everyone’s time as they have no concern for saving my time. Already I have spent 4+ hours on this over the last 7 days upon the dealer reaching out to let me know the car arrived and I wanted to cancel. At that point the dealer lost interest in me and didn’t really care about my deposit. I’m sure if was going to buy the car they would get the deal done in under 24 hours. I get it they’re in the business to make money, but geez should not have been this difficult to get the deposit back.

BTW no one wanted to take my reservation either. So demand for this thing is marginal.
Wow, sorry to learn that this dealer is being such a jerk. My mistake, I didn’t understand that you already informed this dealer you didn’t plan to take possession. So my theory of the dealer triggering the portal after a reservationist rejects the car is off the table. Interesting that your dealer hasn’t sold this orphaned Ariya yet. Maybe a regional thing or are they tacking on a hefty market adjustment once you decided to move on? Conversely, my dealer in Olympia, Wa. told me earlier this week that they have a sizable waiting list for Ariya ever since they received their Engage demo two weeks ago. When it arrived they put it in their showroom for a week and this week are allowing reservation holders as well non reservation holders test drive this week. Fortunately my dealer also refuses to tack on market adjustment fees. Interesting side note, my dealer also shared that Nissan will not allow them to sell their demo for 6 months and the odometer must show no less than 4,000 miles. So this policy suggests to me that Nissan may intend to fill AWD reservations by mid summer and thereafter allow their dealers to begin taking orders for the entire Ariya lineup?
 

· Registered User
Joined
·
83 Posts
Discussion Starter · #10 · (Edited)
Overall dealer was good. They did tell me they would sell at MSRP with no add ones. Of course I never made it to the Finance guy to actually see if that were true, but based on what others have posted I don't see why the wouldn't. Since you mentioned the waiting list, one could say I did the dealer a favor by canceling my reservation because now they can sell over MSRP to whoever walks in of the street. As for canceling the reservations, not having the EV tax credit, limited cargo size and other factors is what eventually swayed me to cancel. I have written at length in the "Bad News $7,500 tax credit" thread about my reasons for canceling. At this point I don't think I am going to sway anybody one way or another other especially on an Ariya Forum. What I will say is I am glad I cancelled and I have no regrets about purchasing. I know if I did purchase I would have some regrets.
 

· Registered User
2023 Nissan Ariya Evolve +
Joined
·
311 Posts
Overall dealer was good. They did tell me they would sell at MSRP with no add ones. Of course I never made it to the Finance guy to actually see if that were true, but based on what others have posted I don't see why the wouldn't. Since you mentioned the waiting list, one could say I did the dealer a favor by canceling my reservation because now they can sell over MSRP to whoever walks in of the street. As for canceling the reservations, not having the EV tax credit, limited cargo size and other factors is what eventually swayed me to cancel. I have written at length in the "Bad News $7,500 tax credit" thread about my reasons for canceling. At this point I don't think I am going to sway anybody one way or another other especially on an Ariya Forum. What I will say is I am glad I cancelled and I have no regrets about purchasing. I know if I did purchase I would have some regrets.
"Limited cargo size"? What do you typically haul?

I can understand not having the EV tax credit for the cancellation. Assume you could get the $7500 tax credit but Nissan raised the price by $3000 for inflation adjustment since the order was placed, and the dealer had marked up $5000 over MSRP, would you still BUY it if you could get $7500 tax credit?
 

· Registered User
Joined
·
83 Posts
Discussion Starter · #12 ·
"Limited cargo size"? What do you typically haul?

I can understand not having the EV tax credit for the cancellation. Assume you could get the $7500 tax credit but Nissan raised the price by $3000 for inflation adjustment since the order was placed, and the dealer had marked up $5000 over MSRP, would you still BUY it if you could get $7500 tax credit?
Hey Hank, even with the tax credit I probably would still not buy. As for hauling I’m not carrying a lot of stuff on a daily basis, but I do have a large amount RC gear I take racing on weekends so a good size cargo space is needed.

It’s just really too expensive for what you get. I have a reservation on the Blazer and Silverado EV so once those hit the dealer I may buy one of those. For me it really comes down to the EVs are still significantly higher than an ICE and they still have a lot of problems. I follow the VW ID Facebook page and the issues I see are ridiculous, yet somehow people just brush them off like it’s okay we’re early adopters. I also have started to see some grumblings on here about the Ariya. Right now I have two ICE vehicles everything works on them as it should and one is a Toyota Landcruiser that is 29 years old. I decided it was not time for me to be the canary in the mine and I didn’t want to deal going to the service department for issues.

Once they reach price parity then I will feel better about buying. Also a lot EVs are coming to market in the next couple years that are gonna blow the Nissan out of the water on price and specs.
 

· Registered User
Joined
·
460 Posts
Hey Hank, even with the tax credit I probably would still not buy. As for hauling I’m not carrying a lot of stuff on a daily basis, but I do have a large amount RC gear I take racing on weekends so a good size cargo space is needed.

It’s just really too expensive for what you get. I have a reservation on the Blazer and Silverado EV so once those hit the dealer I may buy one of those. For me it really comes down to the EVs are still significantly higher than an ICE and they still have a lot of problems. I follow the VW ID Facebook page and the issues I see are ridiculous, yet somehow people just brush them off like it’s okay we’re early adopters. I also have started to see some grumblings on here about the Ariya. Right now I have two ICE vehicles everything works on them as it should and one is a Toyota Landcruiser that is 29 years old. I decided it was not time for me to be the canary in the mine and I didn’t want to deal going to the service department for issues.

Once they reach price parity then I will feel better about buying. Also a lot EVs are coming to market in the next couple years that are gonna blow the Nissan out of the water on price and specs.
It should be an interesting ride for sure with regard to the EV market in the next few years. Inflation is a huge factor we must all consider when predicting the future. I’ve been driving for 55 years and other than a few recessions, car prices continued to spiral upward Z during that period. Everything considered, I believe it’s too hard to predict whether EV prices will actually go down any time soon. Seems more likely that if EV prices do adjust downward in the next 2-3 years, the best scenario would be that if inflation will allow the EV manufacturers to hold off by not raising the sticker price.
 

· Super Moderator
Joined
·
257 Posts
I think it's more likely that EV prices overall will stay flat, going down relative to inflation but not down in absolute numbers, over the next few years as competition heats up and production capacity improves. It's definitely an interesting time in the car world.

BTW, I also carry a lot of RC gear in my car, so a decent-sized flat load floor is important. For me, it's planes.
 

· Registered User
Joined
·
83 Posts
Discussion Starter · #15 · (Edited)
I think it's more likely that EV prices overall will stay flat, going down relative to inflation but not down in absolute numbers, over the next few years as competition heats up and production capacity improves. It's definitely an interesting time in the car world.

BTW, I also carry a lot of RC gear in my car, so a decent-sized flat load floor is important. For me, it's planes.
The EV prices will go down once more competition enters the space and the Chinese brands make it to US shores. We’re are starting to see that now with Tesla dropping prices on there vehicles. This is only going to hurt the Nissan Ariya. Which unfortunately Nissan deserves to lose market share. They had poor comms with reservation holders as to when there vehicle would arrive. They did not provide any guidelines on if we could get the EV tax credit. They dragged their feet on deliveries. I mean had mine arrived in 2022 good chance I would have purchased because of the 7,500 tax credit. I am also seeing they added kick plates and floor mates from factory which raises the MSRP. The floor mates is no big deal but the kick plates is a simply money grab. Finally they just did some really dumb things with one of major complaints being a non power driver seat in the venture+. I mean at least add it as option to buy.

On the positive note they did honor the original MSRP for reservation holders and the VR was nice gesture. However, the MSRP was already pretty high on these to begin with. Chevy is advertising the Equinox with a starting MSRP of 30k had Nissan done that these things would have no trouble selling.

Also, the Chinese EVs are undercutting the competition and losing money just to gain market share. Similar to what Amazon did early on.
 

· Registered User
Joined
·
100 Posts
The EV prices will go down once more competition enters the space and the Chinese brands make it to US shores. We’re are starting to see that now with Tesla dropping prices on there vehicles. This is only going to hurt the Nissan Ariya. Which unfortunately Nissan deserves to lose market share. They had poor comms with reservation holders as to when there vehicle would arrive. They did not provide any guidelines on if we could get the EV tax credit. They dragged their feet on deliveries. I mean had mine arrived in 2022 good chance I would have purchased because of the 7,500 tax credit. I am also seeing they added kick plates and floor mates from factory which raises the MSRP. The floor mates is no big deal but the kick plates is a simply money grab. Finally they just did some really dumb things with one of major complaints being a non power driver seat in the venture+. I mean at least add it as option to buy.


Also, the Chinese EVs are undercutting the competition and losing money just to gain market share. Similar to what Amazon did early on.
I am supposed to be signing a contract for Aria soon. But yesterday's Tesla price reductions is causing me serious heart burn. The Model Y with AWD and 330 mile range is coming to the same price as Aria Evolve +. Under these conditions not sure if anyone has been able to negotiate to knock off few thousands off of MSRP from Nissan dealers. Has anyone negotiated?
 

· Registered User
Joined
·
83 Posts
Discussion Starter · #17 ·
I am supposed to be signing a contract for Aria soon. But yesterday's Tesla price reductions is causing me serious heart burn. The Model Y with AWD and 330 mile range is coming to the same price as Aria Evolve +. Under these conditions not sure if anyone has been able to negotiate to knock off few thousands off of MSRP from Nissan dealers. Has anyone negotiated?
I don’t know if anyone has, but try it and let us know how it goes. But if your already starting to have “heart burn” I would just cancel and get a Tesla or wait and see what the market does. I can promise you will end up with buyer’s remorse if you purchase the Nissan and loose a ton money. This thing is gonna be like the leaf in a couple years. Lame and cheap.
 

· Registered User
Joined
·
100 Posts
I don’t know if anyone has, but try it and let us know how it goes. But if your already starting to have “heart burn” I would just cancel and get a Tesla or wait and see what the market does. I can promise you will end up with buyer’s remorse if you purchase the Nissan and loose a ton money. This thing is gonna be like the leaf in a couple years. Lame and cheap.
My only issue is the new rules come with income limits and we might not qualify. The commercial leasing is very much up in the air. If we had qualified for the new tax credit, 100% I would cancel Nissan right away.
 

· Super Moderator
Joined
·
257 Posts
The EV prices will go down once more competition enters the space and the Chinese brands make it to US shores.
They're already here (Polestar) and not inexpensive. There's also Vinfast, which is Vietnamese but has similar labor costs, and they're also not inexpensive (or very good judging by reviews). XPeng and BYD are likely coming, but once they've been modified to meet US regulations, invested in appropriate facilities (showrooms, service arrangements, etc.), shipped them, been taxed for importation, or built here if they're going to do that, I'm skeptical that they'll be significantly less expensive than other options and likely more expensive than GM. I think it's going to continue to be hard to beat GM for price-competitive EVs.
We’re are starting to see that now with Tesla dropping prices on there vehicles.
As someone else speculated, it wouldn't surprise me at all if this Tesla price drop proves to be temporary. While it's here though it certainly does make the Model Y more attractive! I like the Ariya better and can afford it so am sticking with my reservation, but if I didn't already have one on the way I'd seriously consider the Model Y. IMO, Nissan needs to consider a price decrease for the Ariya and also move production to the US so that it qualifies for incentives.
 

· Registered User
Joined
·
83 Posts
Discussion Starter · #20 ·
I don’t think Nissan can really do a price decrease as I am pretty sure there R&D was pretty high on the Ariya and they are horizontally integrated meaning they depend on other suppliers and contractors which drives up costs. Tesla as we all know is vertically integrated meaning their supply chain is primarily controlled by them and majority of R&D is conducted in house. This way they can pull various levers on price, charging and production depending on external factors. Nissan does not have this capability and I am sure they spent a ton on the batteries so they’re gonna have to keep prices high to recover those costs. Just compare battery sizes and range on Tesla to Nissan. Tesla has a smaller battery and longer range and a heat pump. Anyone know if Nissan has a heat pump on the Ariya.

Also this is my opinion but there is no way the Chinese EVs are gonna be more expensive then GM. They are gonna be new company in the US and will need to gain market share so they will have a lower price to compete initially the raise them like Kia. Just look at vinfast they are coming in with a high price and so so features and range. Don’t think there gonna do very well.
 
1 - 20 of 46 Posts
Top