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Hello Members,
I have been trying to cancel my two reservations over the last couple days through the Nissan Ariya Dashboard, but nothing seems to work. Once logged in, I click the Menu, Reservation Support, Cancel Reservation. Select Confirm which opens box and reason for cancelation. I select the reason from drop down and click "Yes, Cancel my Reservation" Afterward a circle comes up and then it goes back to the same box. Attached pic for reference. I have talked to numerous customer service representatives through the 1800 number and tried the recommendations below.
-Login and cancel through Chrome
-Clear history and tried again
-Login through Chrome and try canceling using incognito.
-Tried canceling on my phone.
So far nothing has worked and they escalated my ticket to someone who deals with the Ariya Reservations and they are supposed to call me back. So far no call back.
Anyhow thought out post and see if anyone else if having issues getting a refund on their reservation.
I have been trying to cancel my two reservations over the last couple days through the Nissan Ariya Dashboard, but nothing seems to work. Once logged in, I click the Menu, Reservation Support, Cancel Reservation. Select Confirm which opens box and reason for cancelation. I select the reason from drop down and click "Yes, Cancel my Reservation" Afterward a circle comes up and then it goes back to the same box. Attached pic for reference. I have talked to numerous customer service representatives through the 1800 number and tried the recommendations below.
-Login and cancel through Chrome
-Clear history and tried again
-Login through Chrome and try canceling using incognito.
-Tried canceling on my phone.
So far nothing has worked and they escalated my ticket to someone who deals with the Ariya Reservations and they are supposed to call me back. So far no call back.
Anyhow thought out post and see if anyone else if having issues getting a refund on their reservation.
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