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Discussion Starter · #1 ·
After nearly a week of back and forth with Nissan and EVGO regarding my “one year of unlimited complimentary charging starting at the date of purchase or lease” Ariya EVGO promo credit, I learned tonight that they apparently sent my promo “activation code” to a bogus email address - and aren’t actually giving customers the full one year of charging promised by Nissan. They date the promo to your date of purchase, then tell you they have up to 30 days to actually give you the promo code, with no credit for however long it takes them to actually deliver the code to you.

This is ridiculous. If I hadn’t followed up multiple times with EVGO and Nissan (each of which gave me multiple wrong answers (EVGO repeatedly said my VIN was “ineligible”) before finding my code), I still wouldn’t be able to use the promo… and it would be running out every day. I lost about a week of free charging, paying out of pocket, and EVGO wouldn’t credit me for it - even after it applied the promo code, which showed I should have been recharging for free.

Customer support was given multiple chances to make this right and did not. After better experiences purchasing my Leaf, this Ariya nickel and diming stuff is really leaving a sour taste in my mouth. I wouldn’t be surprised by a class action.
 

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After nearly a week of back and forth with Nissan and EVGO regarding my “one year of unlimited complimentary charging starting at the date of purchase or lease” Ariya EVGO promo credit, I learned tonight that they apparently sent my promo “activation code” to a bogus email address - and aren’t actually giving customers the full one year of charging promised by Nissan. They date the promo to your date of purchase, then tell you they have up to 30 days to actually give you the promo code, with no credit for however long it takes them to actually deliver the code to you.

This is ridiculous. If I hadn’t followed up multiple times with EVGO and Nissan (each of which gave me multiple wrong answers (EVGO repeatedly said my VIN was “ineligible”) before finding my code), I still wouldn’t be able to use the promo… and it would be running out every day. I lost about a week of free charging, paying out of pocket, and EVGO wouldn’t credit me for it - even after it applied the promo code, which showed I should have been recharging for free.

Customer support was given multiple chances to make this right and did not. After better experiences purchasing my Leaf, this Ariya nickel and diming stuff is really leaving a sour taste in my mouth. I wouldn’t be surprised by a class action.
Hello JeHo, I took delivery of Ariya yesterday and the salesperson told me he is not familiar with this offer and will enquire and get back to me. Can you please explain how we can get this EVGO promo credit? Whom should we can contact (Phone numbers) to sort it out?
Thanks
 

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Discussion Starter · #5 ·
Hello JeHo, I took delivery of Ariya yesterday and the salesperson told me he is not familiar with this offer and will enquire and get back to me. Can you please explain how we can get this EVGO promo credit? Whom should we can contact (Phone numbers) to sort it out?
Thanks
This is where they’re pointing people: Nissan Ariya | EVgo | Electric Vehicle (EV) Charging Stations - EV Fast Chargers

it was originally promised to the earliest reservationists (which I qualified for), but appears to be more widely available now to Ariya buyers. As mentioned above, the experience trying to get the code wasn‘t great.
 

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After nearly a week of back and forth with Nissan and EVGO regarding my “one year of unlimited complimentary charging starting at the date of purchase or lease” Ariya EVGO promo credit, I learned tonight that they apparently sent my promo “activation code” to a bogus email address - and aren’t actually giving customers the full one year of charging promised by Nissan. They date the promo to your date of purchase, then tell you they have up to 30 days to actually give you the promo code, with no credit for however long it takes them to actually deliver the code to you.

This is ridiculous. If I hadn’t followed up multiple times with EVGO and Nissan (each of which gave me multiple wrong answers (EVGO repeatedly said my VIN was “ineligible”) before finding my code), I still wouldn’t be able to use the promo… and it would be running out every day. I lost about a week of free charging, paying out of pocket, and EVGO wouldn’t credit me for it - even after it applied the promo code, which showed I should have been recharging for free.

Customer support was given multiple chances to make this right and did not. After better experiences purchasing my Leaf, this Ariya nickel and diming stuff is really leaving a sour taste in my mouth. I wouldn’t be surprised by a class action.
I got my Ariya a week ago and called Nissan for the info who referred me to EVGo. EVgo said Nissan needs to send them a request. I’ve opened a ticket with Nissan and no one at Nissan seems to know what this is. How did you end up getting your code? Thanks!
 

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I got my Ariya a week ago and called Nissan for the info who referred me to EVGo. EVgo said Nissan needs to send them a request. I’ve opened a ticket with Nissan and no one at Nissan seems to know what this is. How did you end up getting your code? Thanks!
It took me 10 days to get the EVGo link from Nissan. Send a mail to Nissan Ariya support with your VIN number.
 

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After nearly a week of back and forth with Nissan and EVGO regarding my “one year of unlimited complimentary charging starting at the date of purchase or lease” Ariya EVGO promo credit, I learned tonight that they apparently sent my promo “activation code” to a bogus email address - and aren’t actually giving customers the full one year of charging promised by Nissan. They date the promo to your date of purchase, then tell you they have up to 30 days to actually give you the promo code, with no credit for however long it takes them to actually deliver the code to you.

This is ridiculous. If I hadn’t followed up multiple times with EVGO and Nissan (each of which gave me multiple wrong answers (EVGO repeatedly said my VIN was “ineligible”) before finding my code), I still wouldn’t be able to use the promo… and it would be running out every day. I lost about a week of free charging, paying out of pocket, and EVGO wouldn’t credit me for it - even after it applied the promo code, which showed I should have been recharging for free.

Customer support was given multiple chances to make this right and did not. After better experiences purchasing my Leaf, this Ariya nickel and diming stuff is really leaving a sour taste in my mouth. I wouldn’t be surprised by a class action.
Let me know when you ready for that class action because I am there with you for that.
 

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After nearly a week of back and forth with Nissan and EVGO regarding my “one year of unlimited complimentary charging starting at the date of purchase or lease” Ariya EVGO promo credit, I learned tonight that they apparently sent my promo “activation code” to a bogus email address - and aren’t actually giving customers the full one year of charging promised by Nissan. They date the promo to your date of purchase, then tell you they have up to 30 days to actually give you the promo code, with no credit for however long it takes them to actually deliver the code to you.

This is ridiculous. If I hadn’t followed up multiple times with EVGO and Nissan (each of which gave me multiple wrong answers (EVGO repeatedly said my VIN was “ineligible”) before finding my code), I still wouldn’t be able to use the promo… and it would be running out every day. I lost about a week of free charging, paying out of pocket, and EVGO wouldn’t credit me for it - even after it applied the promo code, which showed I should have been recharging for free.

Customer support was given multiple chances to make this right and did not. After better experiences purchasing my Leaf, this Ariya nickel and diming stuff is really leaving a sour taste in my mouth. I wouldn’t be surprised by a class action.
I agree, been trying for weeks to get my credit and I get no where. It’s say invalid Vin. Costomer service sucks. So disapointed Nissan haven’t got control of this scam.
 

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I had an existing account with EVgo for my ‘19 Leaf. I had no problem getting the 1-yr. free charging added to my account once I put in my vin #.
Where in the EVgo App for Android or Apple iOS did you enter the VIN number of the 2023 Nissan Ariya that allowed you
to receive 1 year of unlimited charging on EVgo?
 

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Under the settings for the app, you can add a vehicle. It will ask for the VIN. If you use the camera scan option for the VIN and it gives you an error that the VIN is not recognized, enter the VIN by hand instead. (I had to do that.) VINs don't contain the letters I, O, or Q. If it looks like a one or zero, it is a one or zero.
 
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