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Nissan Towed to Dealer

1169 Views 36 Replies 8 Participants Last post by  Bmaster222
I have 3 months ,5000 miles on Ariya. Today would not start it said Warning: EV System Off.On Dash Could not put in nuetral big pain in shopping center to tow with all cars. Finally used skid plates to move since no nuetral and tires locked. Will keep updated not happy today glad I was close to home??
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Everything has been normal for 3 months,I just pulled in at 66% to shop and top off then I noticed it would not take EVGO charge and locked I disconnected using FOB method then tried to start and leave thats when Dash said Warning EV system off?? A Bmw then pulled up he tried 5 times to get EVGO pump to work it never did. Makes me wonder whether BAD EVGO pump might have caused issue. All 4 pumps at this location are now down. Now I am thinking just charge at home to be safe and lose free charging. Hopefully dealer contacts me tomorrow (May 25)馃
While it鈥檚 possible that an EV charger could be the culprit, I would think and hope this would be extremely rare. Although, I would think there would be other signs that the EV charger shorted something, signs like melted plastic, or even a plasticky scent near the vicinity of your car. I don鈥檛 blame you for trying to save some capital by using EVGO, it鈥檚 a shame to see problems with the network. Feds need to step up their game to ensure infrastructure reliability for these stations, especially when they are charging (no pun intended) an arm and a leg for quick charging.
I have 3 months ,5000 miles on Ariya. Today would not start it said Warning: EV System Off.On Dash Could not put in nuetral big pain in shopping center to tow with all cars. Finally used skid plates to move since no nuetral and tires locked. Will keep updated not happy today glad I was close to home??
Update from Nissan Dealer: they said battery was reading 7 volts this created all the problems. Nissan charged battery and will not replace. Dealer asked if they could hold 1 more night to check battery in morning. I was not happy with Nissan refusing to replace battery. Dealer also said I need to let battery run down to 25% now and then so it recognizes battery really needs a full charge. I was topping off average 50%-70% he said some leafs had this problem. So bottom line it sounds like I need to run battery down more often and not top off. He let me know this was a suggestion but for now I will have to hope battery does not have another issue. I think replacing battery would have been right for Peace of mind especially on NEW Vehicle.I also feel Nissan techs on phone were not sure either.
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Update from Nissan Dealer: they said battery was reading 7 volts this created all the problems. Nissan charged battery and will not replace. Dealer asked if they could hold 1 more night to check battery in morning. I was not happy with Nissan refusing to replace battery. Dealer also said I need to let battery run down to 25% now and then so it recognizes battery really needs a full charge. I was topping off average 50%-70% he said some leafs had this problem. So bottom line it sounds like I need to run battery down more often and not top off. He let me know this was a suggestion but for now I will have to hope battery does not have another issue. I think replacing battery would have been right for Peace of mind especially on NEW Vehicle.I also feel Nissan techs on phone were not sure either.
Good that they think they found the problem, but yeah it would have been nice to have a replacement, too. Oh, well. Maybe if the 12v fails to hold its charge overnight, or if it doesn't seem to know when to self-charge, they will relent.
Good that they think they found the problem, but yeah it would have been nice to have a replacement, too. Oh, well. Maybe if the 12v fails to hold its charge overnight, or if it doesn't seem to know when to self-charge, they will relent.
If I was out of town would have had to rent car and hotel after getting car towed. Luckily was only 3 miles from my house. I just don't like the thought over next couple years hope there is no repeat issue.
Update from Nissan Dealer: they said battery was reading 7 volts this created all the problems. Nissan charged battery and will not replace. Dealer asked if they could hold 1 more night to check battery in morning. I was not happy with Nissan refusing to replace battery. Dealer also said I need to let battery run down to 25% now and then so it recognizes battery really needs a full charge. I was topping off average 50%-70% he said some leafs had this problem. So bottom line it sounds like I need to run battery down more often and not top off. He let me know this was a suggestion but for now I will have to hope battery does not have another issue. I think replacing battery would have been right for Peace of mind especially on NEW Vehicle.I also feel Nissan techs on phone were not sure either.
The comment about not topping off the battery and letting it run down to 25% refers to the main traction battery right? We can't control when the 12v is recharged, but it's lousy they won't replace that. A replacement 12v is like $100 cost, and that's easily worth the price of reputation/good will on a new car.
The comment about not topping off the battery and letting it run down to 25% refers to the main traction battery right? We can't control when the 12v is recharged, but it's lousy they won't replace that. A replacement 12v is like $100 cost, and that's easily worth the price of reputation/good will on a new car.
Yes, agreed. I think they are hoping it was a fluke and that it will reliably hold a charge and do the self-charge.
The comment about not topping off the battery and letting it run down to 25% refers to the main traction battery right? We can't control when the 12v is recharged, but it's lousy they won't replace that. A replacement 12v is like $100 cost, and that's easily worth the price of reputation/good will on a new car.
Yes your large main battery. 12V Nissan said was $250 battery only.(plus labor if needed) I have never gone below 50% now I will vary charging levels. I also think commuters top off every night so I think that is just a Nissan guess answer since cars are so new.We will see if others have same issue. thanks for responses all thoughts help. happy Memorial Day! Please fly your U.S flags
Update from Nissan Dealer: they said battery was reading 7 volts this created all the problems. Nissan charged battery and will not replace. Dealer asked if they could hold 1 more night to check battery in morning. I was not happy with Nissan refusing to replace battery. Dealer also said I need to let battery run down to 25% now and then so it recognizes battery really needs a full charge. I was topping off average 50%-70% he said some leafs had this problem. So bottom line it sounds like I need to run battery down more often and not top off. He let me know this was a suggestion but for now I will have to hope battery does not have another issue. I think replacing battery would have been right for Peace of mind especially on NEW Vehicle.I also feel Nissan techs on phone were not sure either.
Update #2 Nissan asked to hold car extra day ran tests no battery issues once they charged it day before. Dealer just recommends letting (BIG Battery) run down to 25% and vary charging %%. I was topping off usually at 60-70% every other day. Dealer said they had this issue with Leaf also. So bottom line 12V battery will be more efficient and charge more efficient. by letting Battery percentage drop.
Update #2 Nissan asked to hold car extra day ran tests no battery issues once they charged it day before. Dealer just recommends letting (BIG Battery) run down to 25% and vary charging %%. I was topping off usually at 60-70% every other day. Dealer said they had this issue with Leaf also. So bottom line 12V battery will be more efficient and charge more efficient. by letting Battery percentage drop.
Interesting! Glad that it seems to be okay now. I've always been so focused on the health of the big battery, but I guess we need to pay attention with the 12v too. At least a 12v is relatively inexpensive and easy to replace! With our older Leafs, I recharged most days because of the length of my commute and the limited range on the older ones. We would get down somewhere between 20-40% and then we would usually charge to 80%, sometimes to 100% in the dead of winter. Our newer Leaf had a longer range, so didn't have to charge nearly as much, and when we did it was to 100%, since it didn't have the feature where you could set it to stop at 80%. But we usually didn't charge until we were getting down to 20% or so. With our VW ID.4, we also do the 20%-80%. I've only needed to charge the Ariya once since taking delivery, but I let it get down to 15-20%, then when charging I spied on it with the app and unplugged at about 80%.
I鈥檓 of the opinion that charging styles should not be a consideration when purchasing an EV. Notwithstanding, the 80/20 rule does apply. The average consumer will charge differently, such as the OP did. This is why I鈥檓 hoping an OTA update remediates this issue. Maybe it鈥檚 impossible to fix, but how are other manufacturers able to reduce the frequency of this issue?
Interesting! Glad that it seems to be okay now. I've always been so focused on the health of the big battery, but I guess we need to pay attention with the 12v too. At least a 12v is relatively inexpensive and easy to replace! With our older Leafs, I recharged most days because of the length of my commute and the limited range on the older ones. We would get down somewhere between 20-40% and then we would usually charge to 80%, sometimes to 100% in the dead of winter. Our newer Leaf had a longer range, so didn't have to charge nearly as much, and when we did it was to 100%, since it didn't have the feature where you could set it to stop at 80%. But we usually didn't charge until we were getting down to 20% or so. With our VW ID.4, we also do the 20%-80%. I've only needed to charge the Ariya once since taking delivery, but I let it get down to 15-20%, then when charging I spied on it with the app and unplugged at about 80%.
thanks for response, my theory now is to let go down to 20-30% and charge at home(solar) I was just topping off at EVGO because it was free. But with my pumps in El Dorado Hills,Ca. if I go down to 20% our 3 pumps are only 50kw so that equals 1% per minute . I do not want to sit at pump for 1 hr or more. Also all pumps have been down for a week people drive by really upset.I will just charge at home and realise free charging was not free (time wise) but I did appreciate and will use in future if needed.
I鈥檓 of the opinion that charging styles should not be a consideration when purchasing an EV. Notwithstanding, the 80/20 rule does apply. The average consumer will charge differently, such as the OP did. This is why I鈥檓 hoping an OTA update remediates this issue. Maybe it鈥檚 impossible to fix, but how are other manufacturers able to reduce the frequency of this issue?
I agree, and I don't think daily charging of your vehicle is the issue. Other EV manufacturers have owners recharging on L1 or L2 nightly. It could be a glitch with Nissan, either with the 12v battery or the software isn't recharging the 12v because the traction battery is only being recharged at L3?
I agree, and I don't think daily charging of your vehicle is the issue. Other EV manufacturers have owners recharging on L1 or L2 nightly. It could be a glitch with Nissan, either with the 12v battery or the software isn't recharging the 12v because the traction battery is only being recharged at L3?
Good point about that -- yes, it could be that it just isn't getting the message that the 12v needs a charge, or isn't charging it enough...
My car charges the 12V (the charge light blinks green when the 12V is being charged) for about a minute and a half every time I turn the car off, regardless of the state of charge of the traction battery. I'm skeptical that running down the traction battery to 25% would accomplish anything.
My car charges the 12V (the charge light blinks green when the 12V is being charged) for about a minute and a half every time I turn the car off, regardless of the state of charge of the traction battery. I'm skeptical that running down the traction battery to 25% would accomplish anything.
Mine typically green light charges for awhile, sometimes hours. Last time I measured the battery was 12.4. I'm going to measure again. If this is trickle charge then that time makes sense.

I guess I ought to measure after a long drive, then the next day.
Mine typically green light charges for awhile, sometimes hours. Last time I measured the battery was 12.4. I'm going to measure again. If this is trickle charge then that time makes sense.

I guess I ought to measure after a long drive, then the next day.
I get the hours long charge too. I'll have to observe to see if it does the few minutes charge.
From what I read in the manual, when charging the main battery, the 12V does not get charged. I鈥檝e only observed a brief few minute 鈥済reen light鈥 charge after every power down.
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