I was able to email mine and got a response a few days ago.
Going on 12 days since i picked up my car and no contact from personal assistant. EVgo didn't contact me so I contacted them a few day after pickup. Got the line that oh sorry, we sent your confirmation to another e-mail. I've seen that by several posters. I found out my 3rd trip to EVgo ended up with getting charged $29 as they said I cancel my free annual charging. That was yesterday and I have not heard back. Good to hear not everyone is having the same treatment.I received an introductory email from mine today - one business day since I purchased my car. I also got the EVgo email within 24 hours. All very smooth.
Reflecting on my experience waiting on the car for a year and now driving it for 14 days:After writing to my PA about getting perks from buying the Ariya, he said that the VR is for certain ppl only (duh!) and told me to confirm mailing address for the tumbler ...
I'm (not) patiently waiting for the tumbler
This is me buying as a walk-in. My EVgo email came 1 day after I took my car home. The PA email came 3 days after. I guess my salesman turned in paperwork promptly. I saved him lots of questions by not asking or already known about the process, except the charging. The rest is up to my personal experience, so still learning, chugging along.
I think the people who use to answer the Ariya's 800 number and chat line got a new title. Everyone's experience with contact Nissan/USA is just what you mentioned for the PAs. Today's customer service experience is not what it once was.My personal assistant has been…less than helpful overall. They did send me the tumbler, after i asked for it, so there’s something. I called (no answer) and emailed about my weird battery reading, they took 3 days to get back to me, but were no help for that. I’m really not sure what they are there for?
they sent it priority mail! LOLJust now I got a delivery for the tumbler, 3 days after sending email.. they're surprised me ..it's white color, Yeti one... I'm changing my mind, keeping it ...
They're already doing it. You got bots answered all the time. Maybe with chatGPT it will say "I loved you more, leave your wife for me " often...Pretty soon I think it'll be ChatGPT answering the phone... Not sure if that'll be worse or better though.
That's also my PA. I suspect there's just the one...That's the same guy as my PA same handwriting that makes me think it's from machine
At least you know it wasn't AI at work here. Old fashion printing....LOLThat's the same guy as my PA same handwriting that makes me think it's from machine
yeah, the way he answered my email, I can tell, just like me talking here...At least you know it wasn't AI at work here. Old fashion printing....LOL
I think I talked to a different person than the assistant who emailed me, when I called a number my dealer gave me. The number might have been the reservations center though.That's also my PA. I suspect there's just the one...