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Yesterday, July 23rd I had my reservation for the ride and drive Ariya event in Tacoma Washington. While to car was everything that I hoped it would be and more. Really impressed with the car.

What I was not impressed with was the " Experts " in the tent that where there to answer questions. Upon entering the tent. I was approached by a long hair gal in her late 20's. ( I add that only because I don't remember her name and maybe this will get back to her as she was the only one that age and hair length in the tent.) To start with I asked her the inevitable question about when car would be delivered. After some uanessacry and less and humorous snark from her, I finally get my answer. End of Oct beginning of Nov. And that cars being manufactured for the American market had started on the production line. OK. I was hoping for sooner, but it is what it is. Next we talked about chargers. While there was a example of a charger there in the tent. I can't remember what it was. That matters due to the fact she told me. Nissan had made an agreement with that charger company and people with a reservation number could get a discount. I asked what that discount was. She said she couldn't tell me. So no discount I assume. Next she told me I cold find it on the Ariya reservation web-site with my reservation number. NOPE. that doesn't exist either. The next lie was that they had made a agreement with a comfy to sell there chargers and install them called Coil Electric. Now that maybe. But Coil Electric is in San Fransico and I am in Seattle. So that's less than useless info. The final straw. The gentlemen standing next to her, with a Nissan shirt with a NISMO emblem on it. I asked him and her what that stood for. Neither of them could tele what it stood for. REALLY?! You're the experts and you can't tell me what that stands for. I do what to call out a Nissan expert in the tent in a good way. He took the time to sit in the car with me and answer all my questions and fiddle with he knobs and buttons. He was good.

So to sum it up. The car is beautiful and fun to drive. Really want it NOW and not in a month or two. The people showing the driving part where fun to talk to and seemed to know their car. The person in the tent, as mentioned above was a waste of time.
 

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Yesterday, July 23rd I had my reservation for the ride and drive Ariya event in Tacoma Washington. While to car was everything that I hoped it would be and more. Really impressed with the car.

What I was not impressed with was the " Experts " in the tent that where there to answer questions. Upon entering the tent. I was approached by a long hair gal in her late 20's. ( I add that only because I don't remember her name and maybe this will get back to her as she was the only one that age and hair length in the tent.) To start with I asked her the inevitable question about when car would be delivered. After some uanessacry and less and humorous snark from her, I finally get my answer. End of Oct beginning of Nov. And that cars being manufactured for the American market had started on the production line. OK. I was hoping for sooner, but it is what it is. Next we talked about chargers. While there was a example of a charger there in the tent. I can't remember what it was. That matters due to the fact she told me. Nissan had made an agreement with that charger company and people with a reservation number could get a discount. I asked what that discount was. She said she couldn't tell me. So no discount I assume. Next she told me I cold find it on the Ariya reservation web-site with my reservation number. NOPE. that doesn't exist either. The next lie was that they had made a agreement with a comfy to sell there chargers and install them called Coil Electric. Now that maybe. But Coil Electric is in San Fransico and I am in Seattle. So that's less than useless info. The final straw. The gentlemen standing next to her, with a Nissan shirt with a NISMO emblem on it. I asked him and her what that stood for. Neither of them could tele what it stood for. REALLY?! You're the experts and you can't tell me what that stands for. I do what to call out a Nissan expert in the tent in a good way. He took the time to sit in the car with me and answer all my questions and fiddle with he knobs and buttons. He was good.

So to sum it up. The car is beautiful and fun to drive. Really want it NOW and not in a month or two. The people showing the driving part where fun to talk to and seemed to know their car. The person in the tent, as mentioned above was a waste of time.
I don’t think I would interpret their possibly misunderstood or incomplete answers as a “lie” so quickly. At the event I attended, they were quite forthcoming with answers to a very wide range of questions, providing the infromation they knew as best they could.

to answer some of your questions. Nissan has partnered with WallBox to provide a rebate on WallBox charger installations. Amount of rebate is unknown.



NISMO stands for Nissan Motorsports.

 

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Discussion Starter · #3 ·
I don’t think I would interpret their possibly misunderstood or incomplete answers as a “lie” so quickly. At the event I attended, they were quite forthcoming with answers to a very wide range of questions, providing the infromation they knew as best they could.

to answer some of your questions. Nissan has partnered with WallBox to provide a rebate on WallBox charger installations. Amount of rebate is unknown.



NISMO stands for Nissan Motorsports.

Hello HotAirMan

Thanks for the Nismo info. I thought perhaps the letters where an acronym.

While they may not be lies per se. They are not incomplete truths. They are less then helpful. Don't know the answer to a questions? say. I don't know the answer to that. Which considering you are a traveling expo to pump up the one car and only one car. You think you would know all the easy answers. Like coil electric. Which is based in San Fran and is more of an Angies list company. Call them and they will source a installer in your area of the country. Not do it themselves. There. Now you know more then the people in the Nissan Tent about there own supply chain. Still can't find a place to put in a code for a discount. And by BTW. Don't tell me there is a discount and then fail to tell me what it is. What is this? That's infomercial stuff. Do I get a set of Knives with that callbox?! DO they slice dice and make Juliana fries.

The impression I got is not helpful in anyway to the promotion of the car and the event. Incomplete information, incomplete truths and Snark is not good. I the consumer who will be asked about my car by people in the future will relay my story and how I was dealt with. Is this really what a company wants to put out there? I'll stay great things about the car but the company. That's a bit a different story.

I'm really disappointed by the whole experience. I reserved my car last year right when reservations opened and have ben waiting patiently. And this is the reward I get. Treated like an inconvenience. Nice.
 

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Nissan has not been very forthcoming about much about this car. It would be nice if they reached out to the reservation owners with more definitive information. A company that is so high-tech that robots practically make the entire car should have the technology to give delivery dates and answer simple questions about the products. I reserved mine 8 months ago and they can't tell me when I should expect delivery or if the reservation numbers are related to the order inwhich the cars are delivered. It is just fall and late fall whatever that means. They can't tell you if certain US regions will get deliveries ahead of others or if bigger dealerships will get them first before smaller dealerships. It seems GB, a much smaller market than the US has started getting deliveries. Correct me if I am wrong but it seems the reservations were opened in GB at about the same time as in the US. Why is that? Now that the car is in full production it would be nice if they let us know something rather than keeping people in the dark!
 
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